Billing & Subscriptions

Manage your Ideogram subscription in Wallet & Billing. Cancel, switch plans, get invoices, fix failed payments, and read the refund policy.

You manage your subscription from Wallet & Billing. Click your avatar at the bottom of the sidebar, then click Wallet & Billing. You can also go to Settings → Wallet & Billing. These pages cover how to cancel, upgrade or downgrade, find invoices, and fix problems such as a failed payment or a double charge.

Open the user menu and click Wallet & Billing.

To manage your own plan, switch to your Personal workspace first. In a team workspace, only the team owner sees Wallet & Billing, and it shows the team's billing.

The page has three parts:

• Plan card: your plan, its price and your renewal date. Upgrade plan opens the plans. Manage plan & billing opens the billing portal in a new tab, where you cancel, change your payment method and update billing details.

• Credit balance: your credits, with Add credits and auto recharge. See Buying Extra Credits.

• Invoice history: every charge. Click ⋮ at the end of a row to download its invoice.

The plan card, Credit balance and Invoice history on Wallet & Billing.

To change plans, go to Settings → Plans.

From here you can:

• Cancel your subscription, or undo a cancellation

• Check your renewal date and billing cycle

• Switch to a different plan

• Download invoices and add tax details

• Update your payment method

Your subscription belongs to the account you were signed in to when you subscribed. If you sign in another way (Google instead of Apple, say, or a different email), you are in a different account and won't see your subscription there. See Troubleshooting Billing Issues.

Subscribed through the iOS app? Manage it in the App Store instead. See Subscriptions Through the iOS App.

For what each plan includes, see Plans and Credits. Ideogram doesn't offer refunds; see Refunds.