Cancelling Your Subscription

How to cancel your Ideogram subscription and stop auto-renew. Cancel at least 5 days before renewal; you keep your plan until the paid period ends.

You can cancel your Ideogram subscription at any time from the billing portal. Cancelling stops future renewal charges — it does not end your current paid period early. This is also how you unsubscribe or stop auto-renew.

Cancel at least 5 days before your renewal date. Per Ideogram's Terms of Service, cancellations must be made five (5) days before the subscription renewal date. If you cancel closer to the renewal date, the next charge may still be processed.

Subscribed in the iOS app? Cancel in the App Store instead. Cancelling on the website won't stop Apple's charges. See Subscriptions Through the iOS App.

To find your renewal date, open Wallet & Billing. The plan card shows Renews on and the date.

The plan card shows your renewal date and the Manage plan & billing button.

How to cancel

1. Make sure you are signed in to the account that holds the subscription. If you don't see a paid plan on your account, check whether you subscribed under a different sign-in method or email — see Troubleshooting Billing Issues.

2. Click your avatar at the bottom of the sidebar and select Wallet & Billing.

3. In the plan card, click Manage plan & billing. The billing portal opens in a new tab.

4. In the billing portal, click Cancel subscription next to your current subscription.

The Cancel subscription button in the billing portal.

1. Pick a reason for leaving from the list, then click Continue to cancellation.

Choose a reason, then continue. Go back keeps your plan.

1. Review the confirmation page — it shows the date your access ends — and click Cancel subscription to confirm.

Your plan stays active until the end of the period you already paid for.

What happens after you cancel

• You keep your plan benefits until the end of the period you have already paid for. Ideogram doesn't offer refunds, including for partly used periods. See Refunds.

• When the paid period ends, your account moves to the free plan, or to pay as you go if you still have purchased credits.

• Unused monthly credits end with your plan. Credits you bought separately stay usable until they expire, 365 days after purchase. See Buying Extra Credits.

• Existing private images remain private. New images you make on the free plan are public. See Share and Publish.

Monthly and annual plans

The cancellation steps are the same for monthly and annual billing. In both cases, cancelling stops the next renewal; your access continues until the end of the current billing period. Annual subscribers keep access until the end of the prepaid year.

Confirming your cancellation

After cancelling, the billing portal shows a Cancels badge on your subscription and the date your service ends. If you don't see this, the cancellation did not complete — try again or contact [e-mail] from the email address your Ideogram account is registered under.

A completed cancellation shows the end date — and can be undone.

Changed your mind?

As long as your paid period hasn't ended, you can undo a cancellation:

1. Open the billing portal again and click Don't cancel subscription.

2. On the Renew your subscription page, click Renew subscription. Your plan will no longer be cancelled and renews on your usual date.

Renewing undoes the cancellation; billing continues as before.