Contact Support
How to reach Ideogram support, what to put in your email, and where to look first.
Email support@ideogram.ai. Send it from the address your Ideogram account uses, so the team can find your account right away.
What to include
Your username.
What you were trying to do and what happened instead, with any error message word for word.
A link to the image or generation, if the problem is about one.
For a billing question, the date and amount of the charge.
A screenshot, if it shows the problem.
Check these first
Many questions already have an answer here:
Frequently Asked Questions covers sign-in, downloads, publishing and credits.
Troubleshooting Billing Issues covers failed payments and charges after you canceled.
Ideogram doesn't offer refunds on web purchases; see Refunds. Support also can't merge accounts made with different sign-in methods, change your username or email, or change your profile picture.
Subscribed through the iOS app?
Apple handles subscriptions bought in the App Store. Cancel or ask for a refund through Apple. See Subscriptions Through the iOS App.
Community
To get tips from other creators and follow news, use the links at the bottom of the user menu (click your avatar):
Business and enterprise
To talk about partnerships or enterprise plans, visit ideogram.ai/enterprise.
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