> For the complete documentation index, see [llms.txt](https://docs.ideogram.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ideogram.ai/help/support.md).

# Contact Support

How to contact Ideogram customer support by email, what to include, and where to look first for help with billing and sign-in.

Email <support@ideogram.ai>. Send it from the address your Ideogram account uses, so the team can find your account right away.

## What to include

* Your username.
* What you were trying to do and what happened instead, with any error message word for word.
* A link to the image or generation, if the problem is about one.
* For a billing question, the date and amount of the charge.
* A screenshot, if it shows the problem.

## Check these first

Many questions already have an answer here:

* [Frequently Asked Questions](/help/frequently-asked-questions.md) covers sign-in, downloads, publishing and credits.
* [Troubleshooting Billing Issues](/plans-and-billing/billing-and-subscriptions/troubleshooting-billing-issues.md) covers failed payments and charges after you canceled.

Ideogram doesn't offer refunds on web purchases; see [Refunds](/plans-and-billing/billing-and-subscriptions/refunds.md). Support also can't merge accounts made with different sign-in methods, change your username or email, or change your profile picture.

## Subscribed through the iOS app?

Apple handles subscriptions bought in the App Store. Cancel or ask for a refund through Apple. See [Subscriptions Through the iOS App](/plans-and-billing/billing-and-subscriptions/ios-app-subscriptions.md).

## Community

To get tips from other creators and follow news, use the links at the bottom of the user menu (click your avatar):

* [Discord](https://discord.gg/ideogram)
* [X](https://x.com/ideogram_ai)
* [YouTube](https://www.youtube.com/@ideogram_ai)

## Business and enterprise

To talk about partnerships or enterprise plans, visit [ideogram.ai/enterprise](https://ideogram.ai/enterprise/).