Frequently Asked Questions
General questions
How can I start using Ideogram to generate AI images?
Sign up for an account at ideogram.ai and start generating images. Ideogram works directly in your browser, with no need to download any additional applications or software.
How much does Ideogram cost to use?
Ideogram is free to use, up to 10 prompts (40 images) per day. To access more prompts, priority generation, private generation, image upload, and other premium features, you can subscribe to one of our paid plans. Learn more on our Plans & Pricing page.
Can I use Ideogram to generate images for commercial use?
We do not claim any ownership rights over the images generated, nor do we restrict your ability to use them. You are free to use the images as you wish. However, you are responsible for ensuring that your content does not violate any laws or third-party rights or our Terms of Service. Please review our full Terms of Service, especially Section 2.1.
How do I get access to the Ideogram API?
We recently released our API to select enterprise partners in private beta, and will open up public access very soon. Join our Discord community to stay updated with the latest developments.
What is the priority queue?
The priority queue is Ideogram’s fastest processing path and ensures your prompt gets worked on immediately. The number of images you can generate on the priority queue depends on the subscription plan you are subscribed to. Learn more on our Plans & Pricing page.
Users on the Free plan cannot generate in the priority queue.
What happens when I run out of priority prompts?
Paid subscribers who have no priority prompts remaining will generate on the slow queue. The slow queue has wait times that vary based on available server capacity and how much you've used it.
At this point, you can either: upgrade to a higher-tier plan that offers more priority prompts, purchase top-ups to get more priority prompts without changing your plan, or wait for your priority prompts to replenish on your next monthly billing period.
Can I choose between generating in slow queue or using my priority queue credits?
There is currently no way to toggle between the two queues. You will use your priority queue credits until they are exhausted, then switch to the slow queue. If you don't want to wait until your next monthly credit refresh, you can purchase top-up credits for more priority prompts.
Account related questions
I'm having trouble logging into my account.
Please try the following:
Ensure you are using the correct authentication method. For example, if you registered with a Google account, click Continue with Google and use that same account to sign in.
Refresh your browser’s cache and cookies, or try an incognito browser window.
Try using a different browser, as your preferred browser may be using plug-ins that are causing issues.
Try signing in on a different device.
How can I change my profile picture on Ideogram?
Go to the image page of any of your generations. Click the menu button and select "Set as profile picture" to change your profile picture to that image.
If you register with a Google account, your Google account's profile picture will be used as your profile picture by default. Please note that you won't be able to get back to your Google account's profile picture once you change it.
How can I change the email associated with my account?
Currently, we do not support changing the email address associated with your account, or changing the authentication method (ie. change from Google sign-in to Apple sign-in). If you wish to use another email address to login, please register a new account.
How do I reset my account's password?
Ideogram accounts are registered using Google or Apple accounts, so there's no password to reset. If you cannot login to Ideogram because you lost access to your Google or Apple account, Ideogram support is unable to help you. You will need to reset your password or contact support on the respective Google or Apple website.
I deleted my account but changed my mind. How do I recover my account?
Account deletion occurs immediately after it is requested. Deleted accounts and their associated data are not recoverable. Note that any active subscriptions on the deleted account will be canceled. These payments are non-refundable.
Subscription/Billing related questions
How do I upgrade my free account to a paid subscription plan?
Log into your account and visit ideogram.ai/pricing. Select from one of the plans, noting whether you want annual or monthly billing frequency. Click the Upgrade button and you will be taken to a checkout screen to enter your payment details.
How do I cancel my subscription plan?
You can cancel your monthly or yearly subscription at any time. You'll be able to use all the benefits and features of your plan until the end of your billing period and won't be charged again after that.
To cancel your subscription plan, please follow these steps:
Log into your account and visit ideogram.ai/pricing
Click on Manage billing at the top right corner of the screen
Click Cancel Plan
I changed my mind. Can I get a refund on my subscription payment?
Payments for all of our subscription services are non-refundable and there are no credits given for any unused periods remaining on your subscription. Please review our full Terms of Service, specifically Section 2.6.
Where can I update my billing details and view my invoices?
To view and update billing information, please follow these steps:
Log into your account and visit ideogram.ai/pricing
Click on Manage billing at the top right corner of the screen
View and update your billing information as needed.
How do I avoid being double charged when upgrading my plan plan, or changing my plan to annual billing?
We automatically prorate the subscription price for you when you are upgrading to a higher tier plan or changing from monthly to annual billing. You will only pay the difference between the new price and the unused portion of your current subscription. Please review the final amount on the confirmation screen.
Why was I charged another month's subscription fee when I only wanted to subscribe for one month?
Our monthly subscription plans auto-renew at the end of each period to ensure uninterrupted access to premium features and benefits. If you no longer want to subscribe, please cancel your plan before the renewal date to avoid being charged for another month.
I have a specific question about my subscription. How do I get in touch with support?
If you are experiencing billing issues such as an unexpected charge, difficulty upgrading to a paid plan, or have questions about your invoice, please send us an email at support@ideogram.ai. Please include all relevant information in your initial message and we will get back to you quickly.
Usage related questions
Can other people see the images I generate?
All images generated on Ideogram are public by default to support the sharing of creative images generated by the community. If you want to hide your creations from others, private generations are available as a feature on the Ideogram Plus and Ideogram Pro plans.
How do I correct text in my image?
Although Ideogram excels at generating text in images, errors like spelling mistakes or missing words can occur. Depending on the error, there are various ways to correct it. See our Text and Typography guide for more details.
How do I download in PNG format?
Paid subscribers can download images in PNG format as part of their plan benefits. Navigate to the image you want to download, click the Menu button, and then select Download -> PNG.
If you directly Right Click -> Save As on the image, you will download a WEBP format image. Please use the method outlined above to download images in PNG format.
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