> For the complete documentation index, see [llms.txt](https://docs.ideogram.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ideogram.ai/frequently-asked-questions.md).

# Frequently Asked Questions

### General Usage

<details>

<summary>How can I start using Ideogram to generate AI images?</summary>

Sign up for a free account at [ideogram.ai](https://ideogram.ai/) and start generating images in your browser.

For more information, see [**Signup and Registration**](/using-ideogram/getting-started/signup-and-registration.md) and [**Generating Images**](/using-ideogram/getting-started/generating-images.md).

</details>

<details>

<summary>How much does Ideogram cost to use?</summary>

Plan availability, prices, included credits, and feature access are subject to change. See [**Available Plans**](/plans-and-pricing/available-plans.md) and the live pricing page at [ideogram.ai/pricing](https://ideogram.ai/pricing).

</details>

<details>

<summary>Can I use Ideogram to generate images for commercial use?</summary>

Ideogram does not claim ownership of your generated outputs or restrict your rights in them. You are responsible for making sure your content does not violate laws, third-party rights, or Ideogram terms. Review the [Terms of Service](https://ideogram.ai/legal/tos).

</details>

<details>

<summary>When do Slow credits reset?</summary>

Credit reset behavior can vary by plan and current product policy. Check the plan and credit information shown in your account, or see [**Available Plans**](/plans-and-pricing/available-plans.md).

</details>

<details>

<summary>How do I get access to the Ideogram API?</summary>

Read [**Ideogram API**](/plans-and-pricing/ideogram-api.md) for detailed instructions. To access the dashboard and setup a key:

1. Log in to Ideogram.
2. Open [ideogram.ai/manage-api](https://ideogram.ai/manage-api) or the **API Dashboard** on the left sidebar.
3. Read through and accept the [Developer API Agreement](https://ideogram.ai/legal/api-tos) pop-up.
4. Add a payment method by clicking the banner at the top of the screen or through **Billing > Billing information**.
5. Create an API key in **API Keys > Create key** and follow the on-screen instructions.
6. Use [developer.ideogram.ai](https://developer.ideogram.ai) for endpoint details.

Useful links:

* API pricing: [ideogram.ai/features/api-pricing](https://ideogram.ai/features/api-pricing)
* API docs: [developer.ideogram.ai](https://developer.ideogram.ai)
* API status: [status.ideogram.ai](https://status.ideogram.ai/)

</details>

<details>

<summary>What is the priority queue?</summary>

The priority queue processes eligible generations ahead of slow-queue generations. Priority generation uses priority credits. See [**Available Plans**](/plans-and-pricing/available-plans.md) for the credit overview.

</details>

<details>

<summary>What happens when I run out of priority credits?</summary>

If your account has no priority credits remaining, eligible generations may move to the slow queue or require a top-up, upgrade, or later retry depending on your plan and current product state.

Keep in mind that some features only run on priority credits: on paid plans, **Reference** and **Edit image** generations always use priority credits rather than the slow queue (see the question below). If you run out mid-month, you can [top up your priority credits](/plans-and-pricing/available-plans.md#top-up-credits) without changing plans.

</details>

<details>

<summary>Can I choose between generating in the slow queue or using priority credits?</summary>

No — there is no manual queue selection. When you have priority credits, eligible generations use them automatically. When they run out, generations that support it run in the slow queue instead, subject to your plan's slow-credit access. Some tools always require priority credits on paid plans — see the questions above.

</details>

<details>

<summary>Which credits do the Reference and Edit image tools use?</summary>

**Reference** and **Edit image** generations use **priority credits** if you're on a paid plan. On the Free plan, these tools run on **slow credits**.

See [**Available Plans**](/plans-and-pricing/available-plans.md) for the credit system overview.

</details>

<details>

<summary>Can other people see the images I generate?</summary>

Images are public by default unless you choose private generation where it is available. See [**Private Generations**](/using-ideogram/generation-settings/private-generations.md)**.**

</details>

<details>

<summary>How do I correct text in my image?</summary>

See [**Text and Typography**](/using-ideogram/getting-started/prompting-guide/2-prompting-fundamentals/text-and-typography.md) for prompting and editing guidance.

</details>

<details>

<summary>How can I download images in PNG format?</summary>

Open the image, click **Download** <img src="https://1799634369-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzjhNby3LLsIikYuvxAJP%2Fuploads%2F3guIOcClDSxISyo2A3T7%2FCleanShot%202024-07-19%20at%2007.35.19%402x.png?alt=media&amp;token=1cdf7a07-5e8f-4b71-a47c-7c6b1e15cd1c" alt="Download icon" data-size="line">, and choose PNG from the file type selector if it is available for your image and plan. Some file types and download sizes may require a paid subscription.

**Use Ideogram's Download controls instead the browser right-click menu to control the selected file type and size.**

</details>

<details>

<summary>How can I download images in SVG format?</summary>

**SVG downloads are not currently supported in Ideogram.** Use the available bitmap formats in the Download menu, such as JPEG, PNG, or WebP. We'll update this page if SVG or vector export becomes available.

</details>

<details>

<summary>Can I remove the background on my generated images?</summary>

Yes. Use our [**Background Remover App**](/using-ideogram/features-and-tools/background-remover-app.md) for the dedicated app workflow, or [**Replace or Remove Background**](/using-ideogram/features-and-tools/replace-or-remove-background.md) tool for background actions from image workflows.

</details>

***

### Account Management

<details>

<summary>I'm having trouble logging into my account.</summary>

**For Single Sign-On and Social Logins:**

1. Use the same sign-on method you registered with, such as Google or Apple.
2. If you forgot your password, continue with the password reset options provided by the third-party provider.
3. Refresh your browser cache and cookies, or try an incognito/private browser window.
4. Try a different browser or device.
5. If billing or account access is still affected, [contact support here](/legal-and-support/support.md).

**For Email and Password logins:**

1. Make sure you're logging in with the same email address. You can double-check previous invoices for this information.
2. If you forgot your password, enter your email address and continue with our **Forgot Password?** option to receive a password reset email.
3. Refresh your browser cache and cookies, or try an incognito/private browser window.
4. Try a different browser or device.
5. If billing or account access is still affected, [contact support here](/legal-and-support/support.md).

</details>

<details>

<summary>How can I change my profile picture on Ideogram?</summary>

Go to **My Images** in the Library section and click on one of your images. Click on the **...** menu and choose the **Set as profile picture** action in the drop-down.

</details>

<details>

<summary>How can I change my username or email?</summary>

At this time, we do not support email changes or username changes. You can change the optional name that appears on your profile by clicking on your profile icon at the bottom and selecting **Edit Profile**.

</details>

<details>

<summary>How do I reset my password?</summary>

**For Single Sign-On and Social Logins:**

1. Continue with the password reset options provided by the third-party provider.
2. If billing or account access is still affected, [contact support here](/legal-and-support/support.md).

**For Email and Password logins:**

1. If you forgot your password, enter your email address and continue with our **Forgot Password?** option to receive a password reset email.
2. If billing or account access is still affected, [contact support here](/legal-and-support/support.md).

</details>

<details>

<summary>I deleted my account but changed my mind. How do I recover it?</summary>

**Account deletion is permanent.** Deleted accounts and associated data are not recoverable.

</details>

***

### Subscription and Billing

<details>

<summary>How do I upgrade my free account to a paid plan?</summary>

Log in, click your profile picture, and select **Manage plan** — or use the **Upgrade** button shown next to your credit balance. On the Plans and pricing page, choose the plan and billing frequency and double-check during checkout.

<figure><img src="https://1799634369-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzjhNby3LLsIikYuvxAJP%2Fuploads%2Fgit-blob-41d07bed1846d07eda6094fdf4a6c844e0b4abe9%2Fplans-and-pricing-page.png?alt=media" alt="Plans and pricing page showing the credits card, current plan card with the Manage plan button, and plan cards below"><figcaption><p>The Plans and pricing page, from <strong>Manage plan</strong> in your profile menu.</p></figcaption></figure>

To change plans later, see \[\*\*Switching or Downgrading Plans\*\*]\(plans-and-pricing/billing-and-subscriptions/switching-or-downgrading-plans.md).

</details>

<details>

<summary>How do I cancel my subscription plan?</summary>

Click **Manage plan** in the profile picture menu, then **Manage plan ↗** in the Current plan card to open the billing portal, and continue with **Cancel subscription**. <mark style="color:red;">**Cancellations must be made at least 5 days before your renewal date.**</mark> See [**Cancelling Your Subscription**](/plans-and-pricing/billing-and-subscriptions/cancelling-your-subscription.md) for step-by-step instructions, or [**Troubleshooting Billing Issues**](/plans-and-pricing/billing-and-subscriptions/troubleshooting-billing-issues.md) if something didn't work.

<figure><img src="https://1799634369-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzjhNby3LLsIikYuvxAJP%2Fuploads%2Fgit-blob-eb1654c8527be6f80e37f85719338b6ae05a0db5%2Fuser-menu-manage-plan.png?alt=media" alt="Ideogram user menu open from the profile picture with the Manage plan option highlighted"><figcaption><p>Cancelling starts from <strong>Manage plan</strong> in the profile picture menu.</p></figcaption></figure>

</details>

<details>

<summary>What happens to my private images if I cancel my subscription plan?</summary>

Private images remain private according to current private-generation behavior, but creating new private images may require an eligible paid plan. See [Private Generations](/using-ideogram/generation-settings/private-generations.md).

</details>

<details>

<summary>Do unused Priority credits roll over?</summary>

Monthly credit expiration and rollover behavior can vary by plan and current product policy — review the credit information shown in your account and the live pricing page at [ideogram.ai/pricing](https://ideogram.ai/pricing).

**Top-up credits** work differently: they are used after your monthly priority credits run out, carry over month to month, and expire a year from purchase. They stay usable even after your subscription ends. See [Top-Up Credits](/plans-and-pricing/available-plans.md#top-up-credits).

</details>

<details>

<summary>Can I get a refund on my subscription payment?</summary>

Subscription payments are non-refundable, per Ideogram's [Terms of Service](https://ideogram.ai/legal/tos). Cancelling stops future charges while keeping your benefits until the end of the paid period. See [**Refunds**](/plans-and-pricing/billing-and-subscriptions/refunds.md), including what to do about billing errors such as duplicate charges.

</details>

<details>

<summary>Where can I update billing details and view invoices?</summary>

Click **Manage plan** in the profile picture menu, then **Manage plan ↗** in the Current plan card to open the billing portal. See [**Invoices, Receipts, and Tax Details**](/plans-and-pricing/billing-and-subscriptions/invoices-receipts-and-tax-details.md), including how to add a company name or VAT/tax ID to your invoices.

<figure><img src="https://1799634369-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzjhNby3LLsIikYuvxAJP%2Fuploads%2Fgit-blob-96ced65e10a560408553e17262e69509b56725b3%2Fbilling-information-tax-id.png?alt=media" alt="Billing information form with name, email, address, and phone fields, and the Tax ID section highlighted"><figcaption><p>Update information in the billing portal covers company details and tax IDs.</p></figcaption></figure>

</details>

<details>

<summary>I have a specific subscription question. How do I contact support?</summary>

For specific questions or issues with your subscription, reach out to <support@ideogram.ai>. For the fastest support experience, send your email from the address your Ideogram account is registered under — it lets the team find your account right away.

</details>