Support

For Product-Related Questions:

The fastest way for you to get help is joining our Discord community and posting your question in the #support channel, which is monitored by our community moderators and staff members.

We also have a #prompt-w-friends and other community channels where you can get tips from other Ideogram creators on generating the perfect image.

For Billing and Subscription Inquiries:

If you have a problem with your account or need assistance with payment-related issues, please send us an email at [e-mail]. For the fastest support experience, email from the address your Ideogram account is registered under — this lets us find your account right away. We will get back to you as soon as possible.