Refunds

Subscription payments are non-refundable, and there are no credits for partially used billing periods. Refund eligibility is governed by Ideogram's Terms of Service.

If you no longer want your subscription, cancel it — you keep your plan benefits until the end of the period you already paid for, and you won't be charged again.

Billing errors

If you believe a charge is a billing error — for example, you were charged twice for the same billing period — contact [e-mail] with:

• the email address of your Ideogram account (include any other email addresses you may have signed up with);

• the date and amount of the charge;

• the invoice number or a copy of the receipt (see Invoices, Receipts, and Tax Details).

Charged after cancelling?

If you cancelled but were still charged, the most common causes are a subscription on a different account or a cancellation made less than 5 days before the renewal date. Work through Troubleshooting Billing Issues first — it resolves most cases.