> For the complete documentation index, see [llms.txt](https://docs.ideogram.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/refunds.md). # Refunds Ideogram doesn't offer refunds on subscriptions, renewals or credits. How to cancel instead, and what to do if you were charged twice. Ideogram doesn't offer refunds. This covers subscription payments, renewals, credit purchases and partly used billing periods. See Ideogram's [Terms of Service](https://ideogram.ai/legal/tos). If you no longer want your subscription, [cancel it](/plans-and-billing/billing-and-subscriptions/cancelling-your-subscription.md). You keep your plan benefits until the end of the period you already paid for, and you won't be charged again. ## Was the charge an App Store purchase? Apple handles refunds, receipts and invoices for App Store purchases. Follow [Subscriptions Through the iOS App](/plans-and-billing/billing-and-subscriptions/ios-app-subscriptions.md#refunds-and-receipts) for that route. The web app's **Plan managed in the App Store** message identifies an Apple-managed subscription. ## Billing issues If something looks wrong with a charge, such as two charges for the same billing period, contact . Email from the address your Ideogram account uses, and include: * any other email addresses or sign-in methods you may have signed up with; * the date and amount of the charge; * the invoice number or a copy of the receipt (see [Invoices, Receipts, and Tax Details](/plans-and-billing/billing-and-subscriptions/invoices-receipts-and-tax-details.md)). ## Charged after cancelling? If you cancelled but were still charged, the most common causes are a subscription on a different account or a cancellation made less than 5 days before the renewal date. Work through [Troubleshooting Billing Issues](/plans-and-billing/billing-and-subscriptions/troubleshooting-billing-issues.md) first.