> For the complete documentation index, see [llms.txt](https://docs.ideogram.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ideogram.ai/plans-and-billing/billing-and-subscriptions/ios-app-subscriptions.md).

# Subscriptions Through the iOS App

Manage an Ideogram App Store subscription, restore transactions where available, and understand pending purchases or delayed plan updates.

If you subscribed in the Ideogram iOS app, Apple bills you, not Ideogram. You manage the subscription in the App Store, not on the website.

## What you'll see on the web

If you open **Plans** or **Wallet & Billing** for your personal account on ideogram.ai, you'll see the message **Plan managed in the App Store**, with an **Open App Store** link. You can't change that personal plan or buy personal-wallet credits on the web while it is billed through Apple.

A separately billed organization's wallet follows its own permissions. An authorized manager can fund an [Enterprise Prepaid workspace on the web](/plans-and-billing/enterprise-prepaid.md#what-if-my-personal-plan-is-billed-through-apple), even with a personal Apple subscription. Credit purchases aren't available inside the iOS app.

## Cancel or change your plan

On your iPhone or iPad:

1. Open **Settings** and tap your name.
2. Tap **Subscriptions**.
3. Tap **Ideogram**, then change or cancel your plan.

You can also open [apps.apple.com/account/subscriptions](https://apps.apple.com/account/subscriptions) on a device signed in to your Apple account.

Apple's [cancellation guide](https://support.apple.com/en-us/118428) covers Mac and other devices.

## Restore an App Store subscription

Some versions of the in-app plan screen offer **Restore transactions**. If you previously purchased through Apple and the plan isn't showing:

1. Open the plan screen in the Ideogram iOS app.
2. If **Restore transactions** is shown, select it.
3. Read the result before starting another purchase.

| Result                                                         | What to do                                                                     |
| -------------------------------------------------------------- | ------------------------------------------------------------------------------ |
| **Purchases restored**                                         | Check your current plan.                                                       |
| **Purchases restored. Your plan may take a moment to update.** | Allow the plan to finish syncing, then check it again.                         |
| **No App Store purchases were found.**                         | Check the Apple account used for the purchase and its App Store subscriptions. |
| **Unable to restore purchases. Please try again.**             | Try restoration again; contact support if the problem persists.                |

If your app uses a different subscription screen without this action, use Apple's subscription management steps above. Restoration is separate from cancelling or requesting a refund.

## Why is a new purchase pending or the plan unchanged?

**Your purchase is pending approval** means the purchase hasn't returned a completed result. **Purchase complete. Your plan may take a moment to update** means the purchase completed but the app is still syncing the plan.

Check the App Store subscription and your current Ideogram plan before starting another purchase. If you need help, include the exact message and the account/sign-in method you're using when contacting [support](/help/support.md).

## Refunds and receipts

Apple handles refunds, receipts and invoices for App Store purchases. Request a refund at [reportaproblem.apple.com](https://reportaproblem.apple.com). Ideogram support can't refund App Store charges.

## Plans available in the app

You can subscribe to Plus or Pro in the iOS app. The Team plan is only available on the web.